FAQ

 

What types of products does CraftHaven Bazaar offer?

CraftHaven Bazaar specializes in a curated selection of exquisite handmade items that highlight the rich heritage of Chinese craftsmanship. Our offerings include stunning Su embroidery silk round fans and luxurious silk scarves, each embodying centuries-old techniques and artistry.

How are the products made?

Each product at CraftHaven Bazaar is handcrafted by skilled artisans who utilize traditional techniques passed down through generations. This meticulous process ensures that every item is not only beautiful but also carries a unique cultural narrative, reflecting the artistry of Chinese heritage.

What is the return policy for your products?

We accept returns for unused and undamaged items within 14 days of delivery confirmation. Items must be in their original packaging and include all accessories. Customized products and items marked as "Final Sale" are non-returnable. For more details, please refer to our return policy.

How long does shipping take?

Orders are processed within 1-3 business days. For U.S. customers, standard shipping typically takes 10-15 business days, while expedited shipping takes 7-10 business days. Canadian customers can expect similar timelines. Please note that delivery times may vary due to external factors such as weather or customs clearance.

Are there any additional fees for international orders?

For U.S. customers, all prices include taxes, and no additional fees are due at delivery. Canadian customers may incur customs duties on orders valued over $20 CAD, which are payable by the recipient according to Canadian customs regulations.

What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will provide a free replacement or a full refund, including shipping costs. To facilitate this process, please include an unboxing video or clear photos of the damage.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can track your package through the respective carriers, including USPS, UPS, FedEx for U.S. orders, and Canada Post or DHL for Canadian orders.

What is your sustainability commitment?

At CraftHaven Bazaar, we prioritize the use of recyclable packaging materials and partner with carriers to reduce carbon emissions. Additionally, 5% of our proceeds support intangible cultural heritage artisan programs, promoting sustainability and cultural preservation.

How can I contact customer support?

You can reach our customer support team via email at phoenix.ryder04@gmail.com or through our live chat service available from 9 AM to 5 PM EST. We are committed to providing culturally sensitive solutions and addressing any inquiries you may have.